Mercedes-Benz Cars UK extends RAC contract for provision of Roadside Assistance for a further five years
Mercedes-Benz Cars UK has extended its Roadside Assistance provision with the RAC for a further five years. With immediate effect, the breakdown specialists will now also look after the smart road assistance programme, ensuring support for customers 24 hours a day, 365 days a year.
Customers will be attended by the RAC’s Mercedes-Benz-branded technicians, all equipped with both Mercedes-Benz and smart diagnostics equipment and parts, or by the RAC’s patrol technicians.
The RAC will always work to ensure that Mercedes-Benz and smart customers are kept mobile with a courtesy car when required.
Sally Jones, Customer Services Director, Mercedes-Benz Cars UK said:
“Our customers are at the centre of everything we do, which is why we’re completely committed to keeping Mercedes-Benz and smart customers mobile at all times.”
RAC managing director of Business Roadside Phil Ryan added:
“We are delighted to be both renewing and extending our relationship with Mercedes-Benz Cars in the UK. Its customers rightly expect a first-class, ‘complete peace of mind’ roadside assistance service, something we are committed to providing via our skilled technicians and our industry-leading breakdown technology. The new contract is also a recognition of the hard work put in week-in, week-out by our teams, working closely with those within Mercedes-Benz to deliver exceptional service. We are also very pleased that smart customers will now be able to benefit from this strong partnership for the first time.”
All new Mercedes-Benz and smart models come with comprehensive and complimentary UK and European Roadside Assistance coverage for three years. This is automatically renewed for a year, up to a maximum of 30 years, upon the completion of a service by a Mercedes-Benz or smart retailer. Mercedes-Benz Approved Used cars and smart approved used cars both benefit from 12 months’ Roadside Assistance, which is again renewed upon completion of each service.
