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RAC and Autofirst join forces to create the biggest independent garage network in the UK

Press Release   •   Feb 14, 2019 09:00 GMT

The RAC has joined forces with Autofirst Network to create the biggest independent garage network in the country.

Formed from existing RAC Approved Garages and Autofirst Network members, along with new sign ups, the newly created ‘RAC Approved Garages powered by Autofirst Network’ already has 500 garages on board and is expected to exceed 650 by April this year.

As part of the network, each garage will be jointly branded, carrying the prominent RAC and Autofirst Network branding. The partnership, which aims to ensure customers are only ever a few miles from an RAC Approved Garage, will offer consumers all the benefits of a local garage, combined with all the trust and confidence associated with the RAC brand.

By subscribing, garages will also be offered repair work via the RAC Warranty scheme and have the potential for breakdown repairs from RAC patrols to be referred to them through being part of the company’s Accredited Repairer scheme. 

Garages can also benefit from access to a suite of products including a garage management system, technical training, technical hotline, technician recruitment and support from a dedicated account manager. They will be further supported by a listing on the WhoCanFixMyCar.com website, opening even more opportunities for repair work through its national database.

To join, garages will need to offer servicing and repairs and employ qualified professional technicians. They must also be prepared to adhere to the RAC Customer Charter and Code of Conduct approved by the Chartered Trading Standards Institute (CTSI) and agree to a yearly inspection to ensure they meet the agreed standards.

RAC chief executive Dave Hobday said: “The RAC name is synonymous with complete peace of mind for motorists which explains why we have seen so many garages benefit from becoming part of the RAC Approved Garage Powered by Autofirst Network. We know from market research that customers really value the friendly, local and reliable service provided by independent garages and have a very high level of trust in the RAC so this is the perfect recipe for garages looking to stand out from the crowd in a busy marketplace.”

Andy Hamilton, chief executive of Euro Car Parts which is supporting the partnership, added: “We believe the brands are an excellent fit and have the potential to become a first choice for consumers wanting the trust of big brands but with local service and convenience.”

Notes to Editors

For all media enquiries, please contact the RAC press team on +44 (0)1454 664 123. The line is manned by an on-call press officer outside office hours. ISDN radio studio facilities are available for interviews Monday to Friday.


About the RAC

First formed in 1897, the RAC has been looking after the needs of its members and championing the interests of drivers for more than 120 years.

Today it has more than eight million members and is one of the UK’s most progressive motoring organisations, providing services for both private and business motorists. Whether it's roadside assistanceinsurancebuying a used carvehicle inspections and checkslegal services or up-to-the-minute traffic and travel information – the RAC offers a solution for all motoring needs. The RAC is committed to making motoring easier, safer, more affordable and more enjoyable for drivers and road users.

The RAC is the motorist’s champion and campaigns to support the interests of its members and UK drivers at a national level. This includes voicing concerns about the increasing cost of motoring, particularly the price of fuel and the high level of tax levied on it, advancing levels of road safety, and supporting the needs of all drivers, from young to old.

The RAC’s annual Report on Motoring – first published in 1989 – is one of a kind and provides a clear insight into the concerns and issues facing today’s motorists.

For the very latest news on UK fuel prices, check RAC Fuel Watch. It provides a comprehensive guide to the latest UK unleaded petrol and diesel prices – both at the wholesale level and at the pump - and tracks these prices daily to help drivers check if the price they pay to fill up is a fair one.