Mercedes-Benz Cars UK extends RAC contract for provision of Roadside Assistance for a further five years

Image: Mercedes-Benz Cars UK / RAC

Mercedes-Benz Cars UK has extended its Roadside Assistance provision with the RAC for a further five years. With immediate effect, the breakdown specialists will now also look after the smart road assistance programme, ensuring support for customers 24 hours a day, 365 days a year.

Customers will be attended by the RAC’s Mercedes-Benz-branded technicians, all equipped with both Mercedes-Benz and smart diagnostics equipment and parts, or by the RAC’s patrol technicians.

The RAC will always work to ensure that Mercedes-Benz and smart customers are kept mobile with a courtesy car when required.

Sally Jones, Customer Services Director, Mercedes-Benz Cars UK said:

“Our customers are at the centre of everything we do, which is why we’re completely committed to keeping Mercedes-Benz and smart customers mobile at all times.”

RAC managing director of Business Roadside Phil Ryan added:

“We are delighted to be both renewing and extending our relationship with Mercedes-Benz Cars in the UK. Its customers rightly expect a first-class, ‘complete peace of mind’ roadside assistance service, something we are committed to providing via our skilled technicians and our industry-leading breakdown technology. The new contract is also a recognition of the hard work put in week-in, week-out by our teams, working closely with those within Mercedes-Benz to deliver exceptional service. We are also very pleased that smart customers will now be able to benefit from this strong partnership for the first time.”

All new Mercedes-Benz and smart models come with comprehensive and complimentary UK and European Roadside Assistance coverage for three years. This is automatically renewed for a year, up to a maximum of 30 years, upon the completion of a service by a Mercedes-Benz or smart retailer. Mercedes-Benz Approved Used cars and smart approved used cars both benefit from 12 months’ Roadside Assistance, which is again renewed upon completion of each service.

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About RAC Media Centre

The RAC Media Centre provides journalists and news outlets with the latest motoring-related news, comment, data and research.

The RAC is an iconic UK brand, and provides complete peace of mind to nearly 14 million UK private and business drivers - whatever their motoring needs. As well as its premium nationwide breakdown assistance service – with an expert branded patrol workforce attending more than two million breakdowns every year – and European breakdown assistance products, it offers a wide range of market-leading products across insurance, legal services, vehicle inspections and service, maintenance and repair. Included in this is the first-of-its-kind nationwide Mobile Mechanics service which brings the garage to homes and workplaces. 

At the forefront of new solutions for business fleets and consumers, the RAC’s breakdown service is electric-ready with mobile EV charging technology and be called on using myRAC – its all-in-one route planner, fuel finder and breakdown reporting app

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