RAC Comes Out Top For Breakdown Customer Service

A major new survey has revealed that RAC is number one for customer service amongst breakdown service providers in the UK.

The UK Customer Service Index (UKCSI), a national measure of customer service, asked 25,000 adults how well companies and organisations performed in key areas such as professionalism, quality and efficiency, ease of doing business, problem solving and timeliness.

RAC not only achieved a higher score than any other breakdown provider at 86 out of 100, but of the 156 UK businesses measured, RAC was ranked 5thoverall across all sectors including retail, services and automotive.

Neil Thompson, director of rescue service delivery RAC said: "I am immensely proud of this achievement; it is fantastic news for RAC as it clearly demonstrates our ability to deliver exceptional service to our members when they call us for help. RAC staff genuinely pride themselves on being the best customer service professionals in our industry. This is a clear indication of their level of professionalism not only because we are seen as the best in the Rescue and Recovery industry but also as one of the best customer service organisations in the UK."

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About RAC Media Centre

The RAC Media Centre provides journalists and news outlets with the latest motoring-related news, comment, data and research.

The RAC is an iconic UK brand, and provides complete peace of mind to 15 million UK private and business drivers - whatever their motoring needs. As well as its premium nationwide breakdown assistance service – with an expert branded patrol workforce attending more than two million breakdowns every year – and European breakdown assistance products, it offers a wide range of market-leading products across insurance, legal services, vehicle inspections and service, maintenance and repair. Included in this is the first-of-its-kind nationwide Mobile Mechanics service which brings the garage to homes and workplaces. 

At the forefront of new solutions for business fleets and consumers, the RAC’s breakdown service is electric-ready with mobile EV charging technology and be called on using myRAC – its all-in-one route planner, fuel finder and breakdown reporting app

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